Refund policy
Cancellations, Exchanges & Refunds
Every item is printed to order just for you, so we keep our policy simple and fair.
Cancellations
Orders can be cancelled or changed within 3 hours of being placed. Email hello@thefourthdimension.club as soon as possible with your order ID. After that, your item is already being printed and can't be cancelled.
Size exchanges
Ordered the wrong size? You can exchange it for a different size.
- Email hello@thefourthdimension.club within 7 days of delivery with your order ID and the size you need.
- The item must be unworn and unused, with tags attached and in its original packaging.
- We'll arrange a pickup through our logistics partner. Items sent back without a prior request may not be accepted.
- One size exchange is allowed per item, subject to availability.
- If your new size is out of stock, we'll issue store credit instead, valid for 3 months from the date of issue.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or you receive the wrong item, email us within 7 days of delivery with your order ID and photos. We'll make it right with a replacement or a full refund.
Returns and refunds are only available for damaged, defective or incorrect items. We can't accept returns for a change of mind.
Items that can't be exchanged or returned
Bandana masks, undergarments, personalised or custom products, final-sale items and gift cards.
Store credit
Store credit is sent as a unique code to your registered email address and can be used on any future order on our website.
Questions? Write to us at hello@thefourthdimension.club. We reply within 24 hours.